Cancellation policy

Philogeni Skincare Inc. Last updated: September 6, 2026

This page explains how Philogeni subscriptions work, how you are charged, and how to change, pause or cancel at any time.

How Subscriptions Work

When you choose a subscription at checkout, you are agreeing to a recurring order. We will charge your payment method and ship your products automatically at the interval you selected, until you cancel.

Available intervals: every 4 weeks, 6 weeks, 8 weeks or 12 weeks.

You choose your interval at checkout and can change it at any time.

What you are agreeing to. At checkout we show you the products included, the price of each recurring order, how often you will be charged, and that the subscription continues until you cancel it. Your first charge is taken when you place the order. Each renewal is charged on the same schedule from that date.

Renewal reminders. We email you before each renewal is charged, telling you what is coming, when, and for how much, with a direct link to change or cancel. If you do not want a shipment, that email is your prompt.

Changing, Pausing or Cancelling

You can cancel at any time. There is no minimum term, no commitment period and no cancellation fee.

To manage your subscription:

  1. Sign in to your Philogeni account and open Manage subscriptions. From there you can skip a shipment, change your interval, change your delivery address, update your payment method, pause or cancel.

  2. Or use the manage link in any subscription email we send you.

  3. Or email hello@philogeni.com and we will do it for you.

Cancelling takes a few clicks. We will not ask you to call, and we will not put an offer in front of you that you have to decline before the cancel button appears.

Cancellation cutoff. Changes and cancellations take effect on any renewal charged more than 48 hours after we receive them. If a renewal is charged within 48 hours of your request, that order may already be in processing. If it has not yet shipped, contact us and we will cancel and refund it.

Cancelling does not affect orders already delivered. Products you have already received are yours, and any refund on those is handled under our Return and Refund Policy.

Skipping and Pausing

If you are not ready for your next order, you do not have to cancel. You can skip a single shipment or pause your subscription for a set period and pick it up later without losing your price or your interval.

Payments and Pricing

Payment method. Your subscription is charged to the payment method on file. If you need to update it, you can do so in your account.

Failed payments. If a charge does not go through, we will retry it and email you. If we cannot complete payment after several attempts, we will pause the subscription rather than continue trying, and let you know.

Price changes. If the price of a subscription changes, we will tell you by email before the change takes effect, in time for you to cancel if you would prefer not to continue.

Currency, duties and taxes. Subscription orders are charged in the currency shown at checkout. US subscription orders are shipped Delivered Duty Paid, with duties and taxes calculated and collected on each order.

Refunds on Subscription Orders

The 60-Day Guarantee applies to your first subscription order only. It does not apply to renewal orders.

If you make a guarantee claim:

  • Your subscription is cancelled automatically.

  • Any renewal that has been charged but has not yet shipped is cancelled and refunded in full.

  • A renewal that has already been delivered is not refunded, because you had the opportunity to cancel it before it was charged.

Damaged, incorrect or missing items in a subscription order are always put right, and doing so does not affect your guarantee. See the Return and Refund Policy.

Contact

Philogeni Skincare Inc.  hello@philogeni.com or PO Box 35016, Victoria RPO Royal Bay, BC, V9C 0T5